Frequently Asked Questions
Q1. Why can’t my staff member log in?
Check if the email is verified and credentials are correct. Try resending the invite or resetting the password.
Q2. I invited a staff member but they don’t show up in the list.
Make sure their invite has been accepted. Pending invites won’t reflect as active users until accepted.
Q3. How can I prevent tasks from being assigned to someone on leave?
Use Vacation Mode in the staff profile to set dates. Tasks will auto-assign to others during that time.
Q4. A staff member can’t access certain features. Why?
Check their Permissions Panel in their profile or the Permission Group assigned to their department.
Q5. Can I assign multiple shifts in one day?
Yes! In the Working Hours section, you can create multiple time blocks (e.g., 9am–12pm & 4pm–7pm).
Q6. Why is a staff member’s calendar empty?
They might not be linked to a department or haven’t been assigned any tasks/events yet. Check their profile.
Q7. Can I manually update someone’s availability?
Yes, you can edit working days/hours directly in their profile under Working Hours.
Q8. Can one staff member be part of multiple departments?
Certainly, a staff member can be part of multiple department, alongside departments having their permission group cover multiple permission scopes.
Q9. How do I edit an existing department?
Go to the Departments section, search for the department, and click Edit to update details.
Q10. Can I duplicate a permission group?
There’s no direct “duplicate” button, but you can create a new group with similar permissions manually.
💡 Looking for something else?
Feel free to reach out to us at [email protected] — we’re happy to help!