Frequently Asked Questions
Q1. Can I add a resident without their email?
Yes, but email is required for notifications and admin access.
Q2. How do I upload residents in bulk?
Use the provided CSV template and upload it under the correct facility. Ensure Name, Phone, and Email are included.
Q3. Can a resident be assigned to two units?
No — one active unit per resident is enforced.
Q4. Is medical info required during creation?
No. Medical information is optional and can be filled later.
Q5. How is the Care Plan connected to other tabs?
The Care Plan syncs with the Timeline and assigned staff tasks automatically.
Q6. Can I track family-requested payments separately?
Yes — use the Notes and Service By fields in Wallet to log initiators.
Q7. What if a resident moves rooms/facilities?
Update Living Info in the profile — their past data will be retained.
Q8. How do I delete a resident?
Use the Delete Resident button on their profile — this action is permanent.
Q9. Is resident data secure?
Yes. Nirvala uses encrypted storage, role-based access, and healthcare-grade compliance standards.
Q10. Where do I configure wallet limits or approvals?
Go to the Billing Module → Pending Transactions → Settings to adjust approval rules and wallet configurations.
💡 Looking for something else?
Feel free to reach out to us at [email protected] — we’re happy to help!